Return & Refund Policy

At Pak Gifts Store, we take great pride in the quality of our products and services. If you are not completely satisfied with your order, we are here to help.

1. Perishable Items Due to the nature of our products (fresh flowers, cakes, and food items), we are unable to accept returns on perishable goods. However, if your order arrives damaged or in poor condition, please contact us within 24 hours with photographic evidence and we will arrange a replacement or refund.

2. Non-Perishable Items Non-perishable items such as teddy bears and gift accessories may be returned within 7 days of delivery, provided they are unused, in their original packaging, and in the same condition as received.

3. Incorrect or Missing Items If you receive an incorrect or incomplete order, please contact us within 24 hours and we will resolve the issue promptly at no additional cost to you.

4. Cancellations

• Orders cancelled more than 24 hours before the scheduled delivery date will receive a full refund.
• Orders cancelled within 24 hours of the scheduled delivery date may be subject to a cancellation fee.
• Orders that have already been dispatched cannot be cancelled.

5. Refund Process Approved refunds will be processed within 5-7 business days to your original payment method. International refunds may take slightly longer depending on your bank or payment provider.

6. How to Request a Return or Refund To initiate a return or refund, please contact us at:

• 📧 Email: support@pakgiftsstore.com
• 📱 WhatsApp: +92 XXX XXX XXXX

Please include your order number, a description of the issue, and supporting photos where applicable.