FAQs | Pak Gifts Store
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🛒 Ordering
Q: How do I place an order? A: Simply browse our website, select your desired gift, choose your delivery date, enter the recipient's details, and complete your payment. It's that easy!
Q: Can I place an order from outside Pakistan? A: Absolutely! We proudly serve overseas Pakistanis in the UAE, Saudi Arabia, USA, UK, Canada, Australia, and beyond. You can order from anywhere in the world and we'll deliver to your loved ones in Pakistan.
Q: Can I schedule a delivery for a specific date? A: Yes! During checkout you can select your preferred delivery date to make sure your gift arrives exactly when you want it to.
Q: Can I add a personalised message with my gift? A: Yes! You can include a heartfelt personalised message with every order at no extra charge.
🚚 Delivery
Q: Where do you deliver? A: We deliver nationwide across Pakistan including Karachi, Lahore, Islamabad & Rawalpindi.
Q: Do you offer same-day delivery? A: Yes! We offer same-day delivery on orders placed before 12:00 PM (PKT), subject to availability in your city.
Q: How long does delivery take? A: Standard delivery takes 1–2 business days. Same-day delivery is available for orders placed before noon.
Q: How will I know my order has been delivered? A: You will receive a confirmation notification via email or WhatsApp once your order has been successfully delivered.
💳 Payments
Q: What payment methods do you accept? A: We accept all major credit and debit cards, bank transfers, and international payments to make it convenient for our overseas customers.
Q: Is it safe to pay online on your website? A: Absolutely! Our website uses secure SSL encryption to protect your payment information at all times.
Q: Can I pay in a foreign currency? A: Yes! Our payment system supports international currencies, making it easy for overseas customers to pay in their local currency.
🎁 Products
Q: What types of gifts do you offer? A: We offer a wide range of gifts including fresh flowers, cakes, gift baskets, teddy bears, chocolates, sweets, and much more!
Q: Are your flowers fresh? A: Yes! We source only the freshest flowers and ensure they are delivered in perfect condition to your loved ones.
Q: Can I customize my gift basket? A: Yes! We offer customization options for gift baskets. Please contact us via WhatsApp or email to discuss your requirements.
🔄 Cancellations & Refunds
Q: Can I cancel or modify my order? A: Orders can be cancelled or modified up to 24 hours before the scheduled delivery date. Please contact us as soon as possible if you need to make changes.
Q: What if my gift arrives damaged? A: We take great care in packaging all our gifts. However, if your order arrives damaged, please contact us within 24 hours with a photo and we will arrange a replacement or refund.
📞 Support
Q: How can I contact customer support? A: You can reach us via email at support@pakgiftsstore.com, WhatsApp, or through our Contact Us page. Our team is available 24/7.
Still have questions? Don't hesitate to reach out as we're always happy to help! 💝